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Shipping & Delivery

Every order is handled with the same precision and care that defines our craftsmanship.

From the moment your purchase leaves our atelier to its arrival at your door, we ensure a seamless and secure delivery experience.

Our Commitment to Excellence

We take great pride in ensuring your order arrives safely and on time.

All Lorzano pieces are carefully prepared, packed, and shipped from our central distribution center in Asia strategically located to provide faster, more reliable worldwide delivery.

Below you’ll find detailed information about our shipping process, trusted carriers, and delivery expectations.

Shipping & Delivery FAQ

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing may take slightly longer we’ll notify you via email if there are any delays.

Delivery times vary depending on destination and carrier:


  • The Netherlands: 1–10 business days

  • European Union: 3–14 business days

  • International: 7–30 business days

All delivery times are estimates and may vary due to customs clearance or courier conditions.

Shipping charges are automatically calculated and displayed at checkout, based on destination and order size.

*Any additional import duties or taxes are the responsibility of the customer.

We partner exclusively with trusted couriers such as PostNL, DHL, and DPD for both domestic and international deliveries.

You will receive a tracking number via email once your order has been dispatched.

We currently ship to:


  • All countries within the European Union

  • Selected international destinations

If your country does not appear at checkout, please contact us at info@lorzano.com for assistance.

No. Lorzano is not responsible for any customs duties, taxes, or import fees applied to your order.

These charges are determined by your country’s regulations and are the responsibility of the customer.

Once your order is shipped, you’ll receive an email with tracking details.

Please allow up to 24 hours for tracking updates to appear

Lorzano is not liable for packages lost or damaged during transit.

If your order arrives damaged, please contact the carrier directly to file a claim.

Keep all original packaging and damaged items for reference.

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is entered, Lorzano cannot guarantee successful delivery.

Please contact us immediately at Support@lorzano.com if you notice an error.

For any questions related to your order, shipping, or delivery, please email us at:
support@lorzano.com

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