Returns or exchanges are accepted within 14 days of receiving your order.

After 14 days, we are unable to accept returns or exchanges.

To be eligible, items must be:

• In original condition, unworn and unwashed
  
• In original packaging with all labels and accessories attached
  
• Free from damage, stains, or alterations
  

Returns that do not meet these conditions may be refused.

Please email support@lorzano.com with your order number and reason for return.

Our customer care team will provide detailed instructions and the appropriate return address.

Please note: Return shipping costs are the responsibility of the customer, unless your item was received damaged or incorrect.

Once your return has been received and inspected, we’ll notify you by email.

Approved refunds are processed within 5–10 business days to the original payment method.

Processing time may vary depending on your bank or payment provider.

Yes. Exchanges are possible if the requested item is in stock.

Please contact support@lorzano.com to confirm availability before sending your item back.

If you receive a damaged or incorrect order, please notify us within 48 hours of delivery, including clear photos of the product and packaging.

We’ll arrange a replacement or refund at no cost to you.

Yes, customers are responsible for return shipping costs.

We recommend using a trackable shipping service and retaining proof of shipment.

Lorzano cannot be held responsible for items lost in return transit.

Yes, international returns are accepted under the same policy conditions.

Please note that customs duties and import taxes are non-refundable.

Our client service team is available at support@lorzano.com for all return or exchange-related inquiries.